It is very easy to use and has all you need in one place with no need to switch between different platforms or apps. The interface can be confusing at first but once you get used to it, there are some great features that make this software highly effective. I like how much we can customize our own dashboards as well as keep track of everything from orders to invoices and even employees. This helps us stay organized and on top of things! We have not had any issues when using Laptopworx thus far, however sometimes they do take time to respond. Tracking order fulfillment, invoice processing, employee performance reviews, payroll, and other functions.