The ability to communicate with patients and their families about the results of their tests. It helps that most of the staff members are very friendly and patient. They will be able to answer your questions and help you make an informed decision for treatment options. I wish they had better communication with insurance companies to get them to pay for some of the more expensive tests. There are times when it can take a few weeks to get reimbursed by my insurance provider. It also takes time to order new tests or send lab samples off for testing. If you have been involved in any type of accident, this is a great place to go to get your blood work tested and check for drug levels.