I used their support team for help with some very specific questions about my system that they were able to answer in minutes without any hesitation or hassle from me! They are always willing to try new things out if you're not sure what will work best within your environment - it's amazing how much of a difference this can make when working together as teams! There isn't anything negative at all here but rather just keep them around because everything works so well.
We have been using logic techs since we started our business almost 10 years ago now and never looked back once; even after switching over to another vendor, they've still continued being there whenever needed.