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Japan, Tokyo
1 Level
705 Review
68 Karma

Review on ROVOGO by Tyler Suarez

Revainrating 2 out of 5

ROVOGO experience was disappointing due to the company's subpar products and customer service.

Review: I was eager to try out ROVOGO because of their collection of tools and fixtures because I frequently undertake home improvement projects. My interaction with the business, however, was hardly positive. First of all, the goods I got from ROVOGO were of poor quality. The kitchen and bathroom fixtures I bought were flimsy and subparly constructed, with readily breakable or broken parts. The bathroom fixtures I received had a scratched and tarnished finish and were not what they had promoted on their website. I received subpar service when I called their customer service department to ask about a replacement or refund. The representative I spoke with was dismissive and useless, and it was obvious that they were not interested in finding a solution to my problem. Additionally, it was challenging to navigate the ROVOGO website, and the lengthy checkout procedure was confusing. In addition, I discovered that they charged more than other websites that sell comparable goods. I had a disappointing overall experience with ROVOGO, and I would not suggest them to anyone seeking for dependable, high-quality tools and fixtures. Look elsewhere if you want to avoid the hassle of making house improvements.

Pros
  • Pricing that is competitive with other internet retailers.
Cons
  • Reports of bad customer care incidents.