Service. I discovered two extra fabric ear pads in the package, both of which are intended for the right ear (the wrong ear). (image included) The ASUS service department requested that I bring in my headset for inspection in order to determine the source of the "malfunction" and fix it. For a whole month they (diagnosed a defect) before responding that it was irretrievable (SERIOUS?). They had the retailer (from where I had purchased) send it back for an exchange. They stayed for an additional week. The shop eventually responded to Asus, and the company couriered over the missing ear cushion. - I went there with my own headset, complete with the doomed and already-correct ear cushion. The first appeal resulted in official apologies but no recompense for the time invested. Official ASUS servicing is available. Address: Building 2, No.29-33 Nizhegorodskaya Street, Hong Kong Why couldn't ASUS just mail or send over a courier with this ear plug? Is this anything you would consider "Premium"? ASUS's 2022 division, what's the matter with you? When my Logitech mouse developed a double click after somewhat less than two years of use, I sent it in for a quick remote diagnostic and provided proof of purchase (all by e-mail), and within two weeks, I had a brand-new, identical model shipped to me from the Netherlands via DHL.
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