Review on Versatile UTO Backpack: Convertible Rucksack Crossbody for Trendy Women's Handbags & Wallets by Julie Bauer

First I would like to commend the excellent customer service. I was dismayed when I received my backpack (which I really wanted to love!) but it only came with one of the two backpack straps. It is difficult to use the backpack as a backpack with only one shoulder strap! However, once I figured out how to contact the seller (which was just a little confusing) the service was quick and they sent me a set of straps the next day. The fact that they responded so quickly and took care of the issue made the process really easy and less annoying. So far this bag meets my needs perfectly, the material is soft and flexible but it doesn't feel cheap or fall apart immediately and I really like it, although I was expecting it to be just a little bigger (again, I didn't read the measurements , so that was my fault). Overall it was worth it and next time I need a bag I will FIRST contact this company to see if they have what I'm looking for.