The ability of viewing all client information in one screen, which allows me as well my clients/customers see everything at once without having several screens open; this really helps when you have multiple customers looking over your work! I do not like how slow some pages load (especially if they require login). It takes about 20 minutes before any page loads after logging into connectwize automation center account - no matter what type website i am using such as desktop version vs mobile app etc.- Also sometimes there are glitches where certain parts will freeze up until refreshed again? This has been going since early 2018 so far though nothing was changed by support regarding these issues yet..