I like how easy it is to use, and how intuitive it is. It's very easy to navigate around. The interface could be easier to understand if it were more user friendly. Also, make sure you have a good internet connection or plan to keep your computer open all day. I'm using it as an intake tool to help me track my patients' progress. It has been really helpful in keeping me organized! I like that it's easy to use, and has all of the features you need. It's not too expensive either. They have a free version, so there really isn't anything bad about this program. The only thing I wish they had more time with is the website. We are able to update our notes quickly and easily, which helps us better serve our patients. This allows them to be more involved in their own care.