I like how easy it was to get up an running at our new store location! It's very user friendly for both employees as well as customers who are trying out the system in advance of their purchase decisions - which makes my job easier because they're more likely to choose us when we have them engaged first hand (vs just going through website research). There aren't any downsides yet but there probably will be eventually once things start getting used to each other after about 3 months or so into using this product. We've been able use all aspects from point of sale right down to customer service/customer relationship manager functions within one interface instead of having multiple systems separate between sales staff member tasks vs HR employee duties etc.