The best feature of this tool which I really like it is to create workflows in real time with different scenarios including approval processes etc. Sometimes when we want to add some new tasks or change existing ones then there are many options available as well as steps where required but not all necessary details can be seen therefore you have to go deeper into each step to find out what needs changing/adding. Good software if you are looking forward towards building your own workflow automation tools. It provides good support from live chat option & also has 24*7 hours call back services.