The first one I ordered was strange, came in the original packaging, was unsealed and was missing parts. Called Revain and received replacement in a sealed Revain box, all is good. I loved it and ordered a second one. I noticed a few things you might want to know. The replacement I got was when I pressed pause on the touchscreen about 50% of the time it stopped immediately, 50% of the time it could be 1 shift or 2 shifts or not stopping at all. Even after a pause, the printhead stays exactly where it last printed. The printhead must be up for the user to troubleshoot any issues. The only way to lift the printhead is to stop printing, which will destroy the print. The 2nd one I got seemed to fix the problem. Still doesn't stop right away, but at least when it does the printhead goes up. So I'm not 100% satisfied with the device but I kept the last one, I sent the first one back as a replacement as the print head should rise when the print is paused. I'm not sure if there's a firmware fix for this, but apparently this company no longer supports this article as I couldn't find a newer firmware update or fix. In any case I am very satisfied with the third and last one that I received and I use it. Makes decent prints but there might be concerns in the future.
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