The worm gear is the most likely cause of the mixer running but not mixing. After reading that the worm gear is designed to fail, I bought two packs. It was about half the price per piece and I would need another one at some point. I received the parts package as promised. As a layman it wasn't hard for me to fix with a tube. Order a repackaging lube and make sure you have a pair of punches, a Phillips head screwdriver and a regular screwdriver.
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