I like that it has an easy to use interface and is cheap compared to many of its competitors. It's great to be able to assign projects to multiple team members in one place. It makes tracking progress much easier as well. I dislike that you have to sign into a Google account to use this service. I also wish they had more reporting features than just simple reports. We've been able to get rid of several other project management tools due to their inability to do what we needed them to do. We were using several different services in order to track task completion across our team of developers.