I like how easy it is to use for both internal as well as external users. It's very user friendly and intuitive. The platform has been updated several times over the last few years which makes it even better! Not much at this point but they are always adding new features so there isn't anything really negative about their service. We have used other platforms in the past where you had to be an expert just to get started using the software. This was one of those programs that made me feel more comfortable right away because all I needed to do was log into my account and start working.
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