I like that they are very easy to work with, always responsive when you have questions or need help! They offer great support if your website gets hacked again after all of their hardwork fixing it last time (which happens). Their prices aren't too bad either - but keep in mind there's some additional costs depending where/how many locations / stores an account has. We've been using them since 2015 as our web host provider which makes sense because we're located here locally so having someone local who can also do remote monitoring would be ideal!!