Review on LiveRe by Grant Galloway

It's easy to use, it has many pre-built templates available for different scenarios (blog comments etc), so we don't have much code writing involved with this tool as well! Also all our clients are happy using livere since they can manage their customer support tickets in real time from inside of salesforce platform itself without any outside help or third party system is required. Only one complaint I see about LIVERE - there should be an option where you could restrict some users not able to post new messages but only reply/comment existing posts by other user which seems like no way out right now as far i know? Anyways its still good enough solution compared to others if budget allows then go ahead otherwise stay away!! Commenting / chatting within Sales force Community Cloud & managing Customer Support Tickets via SFCC while handling calls at same time was never something possible before when ever i.