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1 Level
1330 Review
66 Karma

Review on Walkbase by Darrell Beecher

Revainrating 5 out of 5

Great way for tracking customer activity

The walk base app has helped us track our customers movements throughout their journey with my store from check-in until they leave the premises. This helps me understand which areas of the stores are popular or not so much as it can also help identify where I need more staff members in order to meet demand levels. It’s been quite useful but we do have some issues when there aren't enough people available at certain times during busy periods (e.g Christmas). We've found that this tool does give you an idea about what your average time spent by each person within the shop looks like however if someone spends longer than expected then its important to follow up to ensure everything remains ok. Also being able to see how many customers enter/exit via different entrances makes things easier when trying to plan staffing requirements.

img 1 attached to Walkbase review by Darrell Beecher



Pros
  • Easy way around problems once identified :) Very user friendly system all round
Cons
  • All fine