The ease of use, it's very intuitive to create forms with this software! It has all features you need for creating simple or complex web-based intranets/extranets (like forums). I would like more templates available so that there are less customizations needed when building my own form layouts. Also customization options could be improved - especially regarding the "look & feel" part which can sometimes get confusing if not well documented beforehand. We're using Floysoft as an internal tool within our organization where employees have access to their personal information such as contact details, salary etc. This helps us keep track of employee data without having to ask them directly every time we want something up dated.