Overall I'm happy with my purchase. The water tastes better than before and is easy to install, expect me to miss the whole hose. I had a few issues with the outdated manual but couldn't figure anything out. Also, I bought a hose set for the fridge, but the fitting on the fridge connection is leaking, but I will answer this question from my side. Emailed support and received an automated message that will be responded to within 24 hours. Now I understand the issues with CODIV-19 and all, but don't send an auto reply to the customer, you will respond within 24 hours and will not respond. After a week and a half I'm still waiting for an answer. Before purchasing, I asked a few questions to the seller's email address and received a quick response (less than a day) to my questions. I also sent my questions to the sales department with a response from the support service, but I heard nothing but crickets.
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