The customer service is excellent! I have never had an issue with them at any point during my time using their products. They are always available for questions or concerns you may have about your account. Their website is very easy to navigate through as well. You can get everything from incorporating a new business to renewing your annual filing fee on one page. There isn't anything that I dislike about this product other than it's price (which was probably high). It has been perfect so far and I highly recommend trying out this program if you're looking into doing some business incorporations. We incorporated our own businesses which were both successful and required little effort on our part.