I like that they are actively listening to their users (me). They have had several updates recently, which has allowed them ease of use without sacrificing functionality or stability. There is nothing we dislike as much about this software- just want for more! We actually pay per month to park at my church in San Diego - so no need to worry if you aren't using it yet. But once your organization needs an end user friendly product with some bells & whistles, check out Aimsparking tickets from anywhere via mobile devices would be nice too!! The ease of use, it's ability to track all aspects related with our facilities as well its customer service is second-to none! I have nothing negative about this software at present time but if there are any improvements that can be made then please do so because we need an upgrade ASAP!! It has been very helpful in managing everything for us regarding traffic flow control within my facility since using Aimsparking permits/tickets etc.