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Uruguay, Montevideo
1 Level
727 Review
38 Karma

Review on ideapro by Roy Reeves

Revainrating 2 out of 5

Ideapro: A Disappointing Approach to Serving Customers

My most recent attempt to buy medical products from Ideapro was unsuccessful, and the entire process left me feeling frustrated. The user interface of the website is unclear and difficult to traverse, despite the fact that it offers a diverse selection of goods in the categories of health and household goods. Because the product descriptions are not particularly comprehensive, it can be challenging to choose the appropriate item. The unsatisfactory level of customer support was the primary source of concern. My questions were not answered in a timely fashion, and the answer that I did receive was not helpful and did not solve the problem that I was having. After my trip to the store, I came away feeling annoyed and dissatisfied with the overall experience. In addition, several of the products that I purchased arrived broken, and it was a hassle to get replacements or refunds for the ones that were damaged. Because of this, I started to have doubts about the quality of their products as well as the dependability of their distribution system. In general, I would not recommend Ideapro to anyone who is seeking a purchasing experience that is uncomplicated and devoid of difficulties. It is challenging to navigate the website, and both the products and the delivery are of questionable quality. Additionally, the customer support is lacking. There are other, more reputable websites available online that sell health and housekeeping goods.

Pros
  • Consistent results in testing
Cons
  • There are new competitors