I like the ease of use and that it is compatible with all email clients. It's easy for people who are not tech-savvy to use and understand. The support team is also very helpful when you have questions or concerns. I dislike having to pay for the premium version. There is no reason why this software should be priced higher than other programs that do similar things. You will not lose customers if you choose to go with Phrasee. Instead it helps increase your customer base by making your emails more personal. We were able to automate emails without needing to manually create them.
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