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1 Level
1251 Review
45 Karma

Review on Make the Right Call by Dan Chunn

Revainrating 5 out of 5

Great Customer Service and Very Efficient

I love how they are always thinking of ways that we can improve our service delivery by continually reviewing processes for efficiency gains or potential improvements when it comes time to make changes at each level from frontline staff all up through management levels! They constantly strive towards being more efficient while ensuring quality remains high across their organization.

img 1 attached to Make the Right Call review by Dan Chunn

It is not easy keeping everyone happy but this team does such great work day after day trying different methods until something sticks then implementing those solutions quickly so employees feel like leaders too!! Nothing yet - would be hard if there were any issues because you know what? We're solving them before anyone even sees us working. Take advantage now during peak calling times between 6am & 9pm daily Monday thru Friday (Mondays only 8AM). Try out some demos first though just ensure everything will run smoothly once implemented otherwise they may need extra training sessions which isn't cheap nor ideal considering your callers have already given away precious minutes waiting around!

Pros
  • Their customer support reps, both inbound/outgoing
  • The techs who answer phones live 24 hours per week.
  • All agents use scripts as well making sure calls get answered correctly every singletime without fail.even with customers yelling over other people's conversations etc..they don’t care about anything else except getting an accurate response back regardless whether its corrective action required OR NOT!!! This speaks volumes since
Cons
  • Secret