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Make the Right Call Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Business Services Providers, Contact Center Outsourcing

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Description of Make the Right Call

Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.

Reviews

Global ratings 2
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  • 4
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Customer Service and Very Efficient

I love how they are always thinking of ways that we can improve our service delivery by continually reviewing processes for efficiency gains or potential improvements when it comes time to make changes at each level from frontline staff all up through management levels! They constantly strive towards being more efficient while ensuring quality remains high across their organization. It is not easy keeping everyone happy but this team does such great work day after day trying different methods…

Pros
  • Their customer support reps, both inbound/outgoing
  • The techs who answer phones live 24 hours per week.
  • All agents use scripts as well making sure calls get answered correctly every singletime without fail.even with customers yelling over other people's conversations etc..they don’t care about anything else except getting an accurate response back regardless whether its corrective action required OR NOT!!! This speaks volumes since
Cons
  • Secret

Revainrating 5 out of 5

Great Call Center Software - Would recommend highly

I like that this software is very user friendly and easy to use for both agents and supervisors. It was also great being able to have all of our call center data stored together under one roof! There wasn't anything i disliked about it but there were some things we could improve upon such as having more features available (like auto dialing). We are now using this system at another location as well so we can see how they compare. This system allows us to track agent performance which helps us…

Pros
  • User Friendly
  • Easy To Use Interface
  • Great Customer Service Support team
  • Very helpful when you need assistance with any issues.
  • Data Storage Capabilities / Reporting Features
Cons
  • There are nuances