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Costa Rica
1 Level
735 Review
59 Karma

Review on NewWays by Eric Jones

Revainrating 3 out of 5

NewWays: A Disappointing Digital Storefront

As a prominent figure in the electronics industry, I was eager to explore the offerings at NewWays, an online retailer of mobile phones and accessories. Unfortunately, I was not satisfied with the website or the purchases I made. They had a wide variety of phones and accessories, however the website was badly designed and hard to use. It took me a while to figure out how to place my order because the checkout process was so complicated. I was very let down by the poor quality of my shipment when it finally arrived. I found that neither the phone nor its attachments were as simple to use as they had been led me to believe they would be. Worse worse, when I reached out to their customer service department for help, I was faced with indifferent and unhelpful agents. As a whole, my interaction with NewWays was unsatisfactory, and I would not advise anyone to shop there. It was an unpleasant purchasing experience due to the poorly designed website, poor quality products, and unhelpful customer support personnel.

Pros
  • Easy-to-use goods.
Cons
  • checkout process that is confusing.