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Georgia
1 Level
715 Review
89 Karma

Review on QTL by Adam Madden

Revainrating 2 out of 5

A Disappointing Experience with QTL Online Store's Customer Service is Discussed in this Article

My recent interaction with the QTL online store, a company that promotes itself as being dedicated to encouraging kids of all ages and their families to engage in creative activities and have fun, was less than satisfying. My impression of them swiftly shifted once I had a problem with my order, despite the fact that I had been originally thrilled by the variety of products they offered and the high quality of the items I had purchased from them. After receiving my order, I discovered that one of the goods was missing from the shipment. I tried to get in touch with their customer care team as soon as possible in order to find a solution to the problem, but I was faced with unresponsiveness and responses that were not helpful. It took several efforts before I was able to receive a response, and when I did, the representative of the customer support department was unapologetic and dismissive of my concerns. As a person who places a high importance on providing excellent customer service, I found this experience to be extremely annoying and disheartening. It is very evident that the customer service department of the QTL online store has not received an adequate amount of investment of resources; as a consequence, their dedication to developing creativity and fun in children of all ages and in families of all ages falls short. I am unable to endorse QTL online business because of their terrible customer service, despite the fact that their products are of a high quality and have the potential to encourage creativity as well as enjoyment. If you do decide to purchase with them, you should be aware that their customer service crew is not very helpful and there is a possibility that you will run into problems.

Pros
  • Unique educational toys
Cons
  • Price increases in comparison to the market