Easy to use - it's intuitive and easy for anyone who has ever used Microsoft Office applications before. The ability to link in with other tools like Jira or Asana makes this tool incredibly powerful. I dislike that there is no way of exporting issues from PSA (aside from saving them locally). It would be fantastic if you could export issues as an Excel sheet. Also, sometimes when searching through my dashboard, certain tabs are not available at times - this seems to happen once every 2 weeks! This isn't too much of a problem but can make working difficult. We're solving problems around internal communications and documentation within our organisation which helps us keep track of what we are doing internally so that we don't forget about any tasks/projects etc.