I like that it's very easy to use for small companies or individuals who just need some sort of scheduling tool in one place (like myself). The support is also top notch! They are always willing/able help me out when ever i have any questions about their app!! Honestly though there really isn't anything bad at all so far as this product goes - no problems from my end :) It helps track our schedule well enough without us having different apps set up throughout each department we run which can be costly if you're not paying someone else already do manage those costs ;) We've been able solve most issues ourselves but they were quick & helpful whenever needed :D.