The ability to customize my dashboard so that I can see all of our calls in one place, as well has being able tp drill down into each call or contact individually is very helpful! It's not always easy keeping up with everything we need from this tool but overall it makes managing communications much easier than other tools out there (evernote included!) This would be great if they added more integrations like Salesforce CRM/Leads etc..
Also having some features disabled by default could make things better too - epecially when you're trying new employees who aren't familiar yet wth your system- which happens often at work!! We use coach accountable primarily because its an excellent way keep track oof communication activity within sales team members across multiple teams & locations via phone meetings / video conferencing services such us Zoom.