I love how fast it works, its easy for everyone in my office who has limited technical knowledge of computers or coding etc.. Its not very user friendly but i guess thats because we're all still learning what this software can do! We've been able use desku primarily just send tickets out via email from our gmail accounts which makes things so much easier than having people go into their outlook emails every time they need something fixed!! Also being an old school person like me (I'm 50) with only basic computer skills myself - there's no way you could teach someone else everything about using these programs without them becoming frustrated at some point if your trying too hard :). Just be patient & stick through those first few days while staff become familiarized w/the program before implementing any changes :)! Quicker response times when replying back after receiving new ticket request- saves us hours each week.