Review on ⚙️ Breville BCG820BSS Smart Grinder Pro - Stainless Steel Coffee Bean Grinder by Jesse Bailey

After much research I took the plunge and paid more for the grinder than I ever thought possible. The product arrived and I was very happy with the quality and how it sits nicely on the counter. The instructions don't give enough details on how to use the grinder as I really want to understand the numerous settings. I've been trying to contact support for five days. What a nightmare! Endless loops you then just disconnect and hang up, offer to call me back but then the voice prompts just go away and the call ends etc to hear the purpose of my call. I quickly realized that I was speaking to untrained staff who knew little about the coffee grinder line. I've requested a level 2 representative. After 5 minutes of waiting, a gentleman answered the phone. Maybe I was talking to someone from another planet because everything they said didn't make logistical sense. I was totally shocked that this was a supposed level 2 supervisor. Needless to say, that call was a 26 minute waste of time. I called again yesterday and asked for a level 2 tech support person to help me with my issues. I was told someone would call me back in 15 minutes. It was 28 hours ago. The machine grinds very well, but these are expensive products and customer service gets an "F". How can this company charge so much money, hire staff and train them like that? I still have many questions and one of them is why if there is a CUP SETTING and you set it to 6 cups (should be grinding at 2 tablespoons at the grind setting you set), 7.5 grinds worth 7, 5 be produced? As much as I love the way this item looks and feels, I'm on the verge of returning it to her! What confuses me the most is that these are expensive, high-end products. Customer service is uncorrelated at all and is quite embarrassing in today's environment. As a result I will be returning the product and never thinking of buying Breville again.