The customer support team is great! I have never received any form of feedback/bad experience. They are always ready to help, and they truly care about the quality of their service. It's hard to find anything bad to say about this software. Give it a try! If you're looking to track traffic, then you should definitely consider Report URI as your solution. Their web analytics software is more powerful than what many competition offers. We use it for web traffic analysis and to better understand our audience.