The support team has always been helpful, knowledgeable, and responsive to our needs. They are very proactive in solving issues we have with the service as well as providing valuable insights that improve not only their own products but also those of other companies. We've had no problems with the product itself; however, there are some minor features (such as an inability to make changes via FTP) which can be improved upon. I would recommend this host to anyone looking for reliable, professional services. My website was hosted by another provider when my previous host went out of business at the end of 2013. It took them over 2 months to resolve multiple security vulnerabilities they'd failed to address properly during their initial evaluation. At first it seemed like they were just being lazy or inept, but after contacting Customer Support many times, I realized how dedicated these folks really were! From start to finish, Cloudaccess.