The most helpful feature is the ability to have the ability to view all of the patient's records in one place. I like that it is easy to navigate and can be accessed from any device. I am not a fan of the "cloud" aspect of it. I do not like that I have to be connected to the internet to access it. I would like to be able to access it in the office and not have to be connected to the internet. I am more than happy to go to the web to access my records. I am able to access my records from home, the hospital, and even the doctor's office.