Quickly received the complete iSpring UV Sterilizer. It was well packaged and all parts looked good. The instruction manual that came with it clearly identifies the device and tells me everything I need to know about installing and using it. After installation, I noticed that, contrary to the instructions, the UV lamp does not turn off when the reverse osmosis system stops. water supply. I called iSpring customer service and spoke to Nick. Nick was very accommodating and quickly diagnosed the problem as a problem with the flow switch on the power supply. He quickly installed a replacement power supply with a new flow switch and the problem was solved. Just in case, Nick has also installed a new UV lamp just in case. Excellent customer service. I will have no hesitation in using iSpring for my reverse osmosis needs in the future. I would recommend this to anyone looking to add UV sterilization to their reverse osmosis system.
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