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Italy, Rome
1 Level
728 Review
26 Karma

Review on YSJERA by Rashid Vaquera

Revainrating 2 out of 5

The Quality and Customer Service of YSJERA's Online Store Are Both Very Disappointing

My experience shopping at the YSJERA online store, where I am a frequent customer, has not been particularly remarkable, I'm afraid to report. Although it is simple to traverse the website, the quality of the offered apparel, footwear, and jewelry is less than satisfactory. The materials that were used to make the garments have a low-quality and flimsy appearance; there are loose threads and uneven stitching throughout. The shoes give the impression of being manufactured from materials of a poor quality and are not comfortable to wear. While the jewelry may have a pleasant appearance on the website, the actual pieces are quite flimsy and can be broken with little effort. In addition, YSJERA's customer service leaves a great deal to be desired in a number of ways. The response time to questions is sluggish, and the process of returning an item was complicated and confusing when I attempted to do so. It came as a surprise and was a major inconvenience that the return shipment would not be provided at no cost. When taken as a whole, the YSJERA online store is not one that I would suggest to anyone seeking for high-quality apparel, footwear, or jewelry. Despite the fact that the website is simple to navigate, the actual products do not live up to the hype and are not worth the price. Because of the poor quality of the customer service, it is not worth the trouble to attempt to return the goods.

Pros
  • All fine!
Cons
  • Reviews and product descriptions that aren't very thorough.