I don't often write reviews but the quality of these mugs must be taken into account. I like these mugs in general, they are the easiest to hold for both hot and cold drinks and I think they have the best flavor of the drink. But recently the last two orders had 5-10% of the cups with brown pieces stuck to the sides and about 4 per order leaked at the bottom. Some immediately, others within a minute or so after holding the liquid. So I burned myself with hot tea. These are cups, not very important. But if they arrive dirty (and perfectly packaged) and contain no liquid, someone needs to say so. I sincerely hope they fix this because I don't want to try and find another brand.
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