The people are very professional and helpful. I have had several meetings with them over the last year to get my business off the ground and they have been nothing but supportive. They have helped me develop a marketing plan that has led to success so far. I haven't really found any downsides yet. If you need help with your business or marketing strategy, consider hiring them. You will be glad you did! We've hired them for many things including website design, SEO, social media management, email campaigns, etc.