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44 Karma

Review on Synergy Enterprise Solutions by Tray Smith

Revainrating 4 out of 5

An absolute must when implementing contact centre solutions

I have worked with many other call centers over my career, but no one has been able to match what they can do for you! It’s simple really - if your looking at ways of reducing customer costs or increasing sales by making more phone calls then look nowhere else!! We've seen huge improvements in our own productivity levels since we implemented Call Center One & 2 years ago now (and it was worth every penny!). Their staff are all extremely knowledgeable about both products as well excellent communicators who make themselves available whenever needed which makes them so much easier than dealing via email only etc..

img 1 attached to Synergy Enterprise Solutions review by Tray Smith



Pros
  • They listen carefully when speaking directly into their system before sending out an agent; this allows us time saving information that is accurate while also allowing agents enough preparation prior calling customers / potential clients.They constantly keep up date through training opportunities too..which helps maintain best practice across teams within multiple sites throughout UK/Europe !
Cons
  • everything works perfectly :)