I like being able to send out emails with my own templates instead of using an outside program. I'd also love to be able to set reminders for events/services, but that's not currently available in this version. It can get confusing at times when you have multiple users from different organizations or churches using it. It would be great if more features were added by the developers. Keep up the good work! We've been using it for about a year now. Our church has seen significant growth since we started using it. The ability to check our email and access all of our notes and contacts has really helped us streamline things.