We have been using this software since we started our operations in 2015, I am able to upload my raw data very fast due ease of use with clear labs product and results are quick as well! It is easy enought that even someone without any technical knowledge can do it himself/herself at home or office if he has proper instructions from technicians who work there before him / her when needed ( which i highly recommend).
The price point its hard but they should lower their pricing because you get what your paying too much money so dont be cheap about buying them :) Its worth every penny spent especially considering how simple one step process makes everything else easier after uploading files!!