Header banner
Revain logoHome Page
Percy Haulin photo
Italy
1 Level
705 Review
48 Karma

Review on Rivet by Percy Haulin

Revainrating 2 out of 5

Inability of Rivet Online Store to Deliver a Satisfactory Customer Experience

As a debater, I want to express some reservations about the claim made by the Rivet online store that it offers high-quality living room furniture such sofas and couches as well as home and kitchen furnishings. Despite the company's best efforts, it is unable to offer a broad assortment of furniture or a positive client experience. First of all, there have been several reports of sluggish customer service and delayed deliveries. When customers contact the customer care team for assistance, they are confronted with inadequate responses and lengthy wait times. Customers have complained about not receiving their orders on time or obtaining broken products. The second issue is that Rivet's furniture is of doubtful quality. Despite the company's claims to sell high-quality furniture, many clients have complained about the products' lack of toughness and endurance. Some clients have even mentioned that the furniture had flaws or parts missing when it was delivered, which speaks poorly of the quality assurance and attention to detail. Last but not least, Rivet's furniture costs are not competitive with those of other online furniture retailers. Customers claim that they were able to find comparable goods on other websites for less money. Overall, despite the fact that the Rivet online store may have a large selection of furniture, buyers may find it challenging to have a positive shopping experience due to the subpar customer support, dubious quality, and high prices.

Pros
  • Options for stylish and distinctive furnishings.
Cons
  • Compared to other stores, there are less selections.