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779 Review
62 Karma

Review on VIM Bots by Dave Wheeler

Revainrating 4 out of 5

Best BOT Tool for Customer Support Management

The best part of this tool was its ability in handling multiple channels i-e slack & Teams as well with one account which makes it easy management across all platforms without having separate accounts or tools like Slackbot etc.. It's not much customizable but still they provide some customization options through their own API endpoints so you could create customizations if required by any client/customer requirement (as per business). I have been using vim bots since last 2 years now where we are managing our customer support tickets from within team channel itself via bot interface rather than creating new ticketing system just because there were no proper solutions available out here at that time!

img 1 attached to VIM Bots review by Dave Wheeler



Pros
  • Ease of use and customization features and ability to use the same bot for multiple channels with similar set of commands
Cons
  • Limited customization options in form of command and events are available and not much options available in terms of event handling