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Japan, Tokyo
1 Level
680 Review
42 Karma

Review on HOZAN by Bryan King

Revainrating 3 out of 5

The Disappointing Experience I Had with HOZAN Should Serve as a Caution to Future Clients

I am a huge fan of automobiles and am always looking for new lighting components for my rides, so I was really interested in trying out HOZAN's products. My interactions with this company, on the other hand, have been nothing but a huge disappointment. It's possible that their headlight assemblies are better than those of some of their rivals, but the difference is, at best, almost insignificant. When it comes to the quality of their other products, such as their fog lights and turn signals, there is a significant gap. I've had a number of problems with their items, ranging from defective wiring to bad construction, which have left me frustrated and unsatisfied with the quality of their work. However, what is even more aggravating is that HOZAN does not provide any kind of customer assistance. When I tried to get in touch with their support service to voice my issues, I was confronted with lengthy wait periods and comments that were not helpful. It is very evident that they place a higher priority on making sales than on ensuring the happiness of their customers, which in today's market is an approach that cannot be tolerated. In conclusion, I would advise anyone who is considering purchasing things from HOZAN to give it some additional thought. While it's possible that their headlamp assemblies are slightly better than those of some of their rivals, the company's overall quality and customer service are terribly deficient. It is in your best interest to look into other organizations that may provide you with options that are both superior in terms of the things they sell and the overall experience they provide for their customers.

Pros
  • Simple setup
Cons
  • The cost of shipping and handling varies.