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New Zealand, Wellington
1 Level
746 Review
37 Karma

Review on sukemichi by Jonathan Partridge

Revainrating 3 out of 5

Customer Service and Product Variety at Sukemichi Are Disappointing

I am usually pleased with my internet shopping experiences, but my recent attempt at Sukemichi's store left me feeling let down. I was underwhelmed by their range of replacement components and exterior styling accents compared to the competition. The site's layout was confusing, and the search bar frequently produced irrelevant results. When I did track down the appropriate components, however, the checkout procedure was cumbersome and time-consuming. The poor quality of service I received was the biggest letdown, though. I had trouble reaching a customer support agent when I needed answers about my order. In addition, the employee who answered my call was of no assistance and showed no enthusiasm for assisting me. As a whole, I do not think Sukemichi's web store is worth recommending. When compared to competing car parts stores, they offer a poor selection, a complicated website, and unsatisfactory support.

Pros
  • We offer rates that are competitive with those of other car parts stores.
Cons
  • Long shipping periods have been noted by some users.