It is easy to use, I have no complaints about this product as it works exactly how you would expect it to work when using other products in similar fields such as medical training simulators or first aid applications etc.
The only negative of any note that comes with my experience so far has been time taken between updates from Pipelinesolutions which takes longer than expected but there are definitely better things out for free/freemium available online (such as Google Docs). If looking at getting something like an emergency response management system then Pipesolution's application will do just fine otherwise try another option if possible because they offer more options within their software package especially where cost can be considered. We used PipeLinks during our Emergency Response Management Project where we went through many different scenarios regarding health care workers being exposed due to Covid-19 pandemic situation.