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Puerto Rico, San Juan
1 Level
752 Review
28 Karma

Review on LEADALLWAY by Sean Chambers

Revainrating 1 out of 5

Dissatisfied with the High Quality and Poor Customer Service of LEADALLWAY

Because I appreciate being outside, I thought it would be fun to test out some of the products that LEADALLWAY has to offer. Having said that, my overall experience with this online business has not been particularly positive. The first and most obvious issue is that the products they offer are not of particularly high quality. The hiking boots that I bought from LEADALLWAY came apart after only a few months of use, and the camping tent that I bought from them tore after just one use. In addition, I've discovered that the products they sell tend to have a lower level of durability when compared to things of a comparable nature sold by other retailers of outdoor gear. In addition to the low quality of the products themselves, I have been let down by the customer support provided by LEADALLWAY. After contacting their team about the problems I was experiencing with my purchases, I discovered that they were both unhelpful and unresponsive to my inquiries. I had to go through a lot of hurdles in order to get a refund or an exchange for the faulty products. In general, LEADALLWAY is not a brand that I would recommend to anyone seeking to purchase high-quality outdoor gear. Both the quality of their merchandise and the assistance they provide to customers is lacking. If you are in need of outdoor gear, I would recommend shopping elsewhere because there are many other companies out there that sell better products and provide superior service to their customers.

Pros
  • High scores for support and longevity from testers
Cons
  • Compared to the competition, prices could be greater.