I like that it is easy to use since you can do all your reports in one place instead having them scattered around different places within our system! It would be nice if we could have more options when creating alerts so they are not always set as "High".
Also sometimes there will come up an error where nothing happens after clicking send but i am unsure why this occurs or what exactly causes this problem? This software has helped us see how much money was being spent outside IT department budget by departments such as HR/Payroll etc which helps me make decisions about budgets better than before using other programs out their.