At first glance this product looked good; However, after a thorough investigation, a serious bug was discovered. The crumb tray can only be removed by pulling it up and over the front door. We make dead ends all the crumbs on the back of the unit. That alone wasn't the reason I sent it back. When we tested the device, the timer went off, but the device didn't turn off. The toasted ones just keep burning the toast until it's crispy.
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